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USER POLICIES
 
Privacy PolicyConcerned about your privacy? Here is DiscountASP.NET's Privacy Policy
Hosting Terms and ConditionsAll DiscountASP.NET web hosting customers are subject to our Hosting Terms and Conditions.
TFS Terms and ConditionsAll DiscountASP.NET TFS Hosting customers are subject to our TFS Terms and Conditions.
Acceptable Usage PolicyBy becoming a DiscountASP.NET customer, all users agree to abide by the Acceptable Usage Policy.
Affiliate Program AgreementBy joining the DiscountASP.NET Affiliate Program, all Affiliates agree to abide by the Affiliate Program Terms and Conditions.
 
PRIVACY POLICY
 
DiscountASP.NET (we, us, our) understands that the privacy of your data is important to our customers (you, your). This Privacy Policy sets out how we collect and use certain information that our customers have told us is important to them. This Privacy Policy covers web sites with the URL www.discountasp.net that are managed by DiscountASP.NET and used to market services or provide support for services.

TRUSTe European Safe Harbor certification


DiscountASP.NET has been awarded TRUSTe's Privacy Seal signifying that its Privacy Policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the website www.DiscountASP.NET. TRUSTe's mission, as an independent third party, is to foster online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our Privacy Policy or practices, please contact us at support@discountasp.net or DiscountASP.NET Compliance Department, Attn: Michael Phillips, 2700 E. Foothill Blvd. Suite 201, Pasadena, CA 91107. If you are not satisfied with our response you can contact TRUSTe.

DiscountASP.NET complies with the U.S.–E.U. and U.S.–Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. DiscountASP.NET has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view DiscountASP.NET’s certification, please visit http://www.export.gov/safeharbor.


Information we collect

Order Information
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form (Order Information). For our web hosting services, you must first provide your domain name or a domain name you wish to purchase. Then we will collect your contact information (such as name, company, email, address and phone number) and financial information (such as credit card number, expiration date). We collect the same information for services that do not require a domain name.

We use this information for billing purposes and to fill your orders, to market new products and services to you, and to send you general information (like newsletters) that we think you will be interested in. This Order Information may be aggregated to create an administrative record that includes information related to the products and services provided to you, how you use those services, problems related to the services and notations from our staff about our relationship with you, among other things.

If we have trouble processing an order, we will use this information to contact you.

Secure Registration Information Collection
The security of your personal information is important to us. When you enter personal information as well as sensitive information (such as credit card number) on our registration or order forms and account management interfaces (like the control panel), we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at support@discountasp.net.

Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer provide you services contact us at billing@discountasp.net. We will retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Statistical Information
All of our servers collect statistical information such as your IP address, date you visited, computer you are using, and operating system, among other data (Statistical Information). This information does not identify individual users. We use this information to analyze trends and understand demographic information about our user base so that we can improve our services and usability of our services.

We may use Statistical Information to operate our hardware and software, diagnose problems and administer our web site. We may also use aggregate information to modify the products and services we offer based on who is visiting our web site, and what they are purchasing. We do not use this data to identify you individually.

Third Party Products and Services
We offer some products and services that are provided by third parties (Third Party Products). These Third Party Products may collect and use information in ways that differ from those set out in this Privacy Policy. We will provide you with links to the websites of the providers of Third Party Products on your written request.

Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to change the way our Web site looks to you and to collect demographic data about where visitors to our web site go and how they behave. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once and to keep you logged in to certain areas of the web site. Persistent cookies also enable us to track and target the interests of our users to enhance their experience on our site.

You can remove persistent cookies by following directions provided in your Internet browser’s “help” file, but be aware that this may disable some of the functionality on our web site

Third Party Cookies
You may visit third party sites that place cookies on your computer for entities that provide Third Party Services to us. When you visit our site, those third parties may be able to determine which other sites containing their cookies you have visited, in addition to visiting our site. The use of cookies by third parties is not covered by our Privacy Policy. We do not have access or control over these cookies.

Advertising Cookies
We use different methods of advertising our services. In advertising our services, companies who provide advertising services to us may place cookies on your computer. These cookies may be used to keep track of your behavior across different sites in the advertising services’ network. These cookies may provide many different types of information to the advertising service depending on the information you enter into a site for which they provide services. This information may include, but is not limited to, your name, address, email address and telephone number. You may choose to disable cookies on your computer, and this information will not be collected by these services. If you choose to disable cookies on your computer, certain aspects of the Service may not function as intended, or be more difficult for you to use.

Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that helps us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Choice/Opt-out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you may opt-out by following the unsubscribe link located at the bottom of each email.

Customer Inquiries
If you contact us about a problem/issue or with a question, we may ask you for specific information related to this contact (Customer Inquiry Information). We use Customer Inquiry Information to identify you individually. It is used throughout our business to provide services to you. Customer Inquiry Information may be associated with your Order Information to provide services to you. Customer Inquiry Information is shared with third parties to identify and fix problems with services when we are not capable of doing so ourselves. For more information on who we may share your information with, please see the “Other Disclosures” section below.

Updating/Accessing/Amending/Correcting Personally Identifiable Information
If your personally identifiable information changes, you may correct, update, or delete inaccuracies through the Control Panel located at https://my.discountasp.net for web hosting customers and at https://mytfs.discountasp.net for Team Foundation Server hosting customers. If you are having trouble accessing the Control Panel, our customer support team can assist and they can be contacted at support@discountasp.net.

Other disclosures
DiscountASP.NET does not share, sell, rent or trade your personal information with third parties other than as disclosed within this Privacy Policy.

Agents/Service Providers
In the course of providing the services to you, we use the services of third parties, such as credit card processing companies, to bill you for goods and services, a survey provider to send out surveys on our behalf, and a mass email provider to manage specific opt-in email lists. We also use a third party service provider software that we use to host our Support Portal.

When you order a new domain name, we will share your name, address, email and phone number with our domain registrar partner as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for promotional purposes. We are required to comply with relevant laws, regulations and judicial orders. Information covered by this Privacy Policy, as well as other categories of information, may be disclosed to third parties if we determine that such a disclosure is required by law and such disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.

It is possible that we may need to provide personally identifiable information to third party vendors that we use in order to provide our services – for example, we provide Microsoft based web hosting. It is possible that should we encounter an issue or bug with Microsoft software that can only be resolved by Microsoft, we may need to share personally identifiable information with Microsoft in order to replicate, troubleshoot and resolve the issue. Similarly, we offer email services using SmarterTools SmarterMail product. It is possible that we could encounter an email issue that must be researched by SmarterTools in order to provide us with a resolution, thus requiring us to provide SmarterTools with personally identifiable information. In these situations, we first ask the customer if we can share personally identifiable information with the third party.

Business Transitions
In the event DiscountASP.NET goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.

Forum/Blog
If you use our forum or blog you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personally identifiable information from our blog or community forum, contact us at support@discountasp.net. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Customer Testimonials
We use customer testimonials on our web site, and in our printed promotional material, which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial. To request removal of your personally identifiable information from your submitted testimonial, contact us at support@discountasp.net.

Surveys
We may use third parties to conduct surveys on our behalf. These surveys will be sent to your email address. Participation in these surveys is completely voluntary and the email contains an out-out option.

We may use a third party service provider to conduct these surveys; that company is prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and the option to opt out.

Research Information/Publications
We do publish research information based on survey data. “Research information” may include research papers, “infographics,” white papers, blog posts, and similar academic or commercial writings. Such research papers may include aggregate data, but does not include any personally identifiable information. Should we include any personally identifiable information, we would first ask the customer

Social Media Widgets
Our web site includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes in this Privacy Policy
If we decide to change our privacy policy, we will post those changes at http://discountasp.net/userpolicy_privacy.aspx, the control panel, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We encourage you to periodically review this page for the latest information on our privacy practices. We reserve the right to modify this privacy policy at any time, so please review it frequently. Before we make material changes to this policy, we will notify you by email.

Last Updated on September 18, 2012





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